Refund policy

RETURNS & EXCHANGES POLICY

We believe you should shop with confidence. Below you'll find what applies to your order, depending on where it was shipped.

🇬🇷 ORDERS SHIPPED WITHIN GREECE

🔄 FREE EXCHANGE — One Per Order
Wrong size or want a different style? We exchange free — one exchange per order.

  • 14 days from delivery to start
  • Free return shipping back to us
  • Free re-shipment of the new product
  • Exchange for a different product of equal or higher value (customer pays the difference)

💰 REFUNDS

  • 14 days from delivery
  • Return shipping cost paid by the customer
  • Refund to the original payment method within 5-7 business days after we receive your return

📦 HOW TO SEND YOUR RETURN
Send your parcel via ACS Courier or BOX NOW, with charge to recipient. For exchanges we cover the cost; for refunds the shipping cost is deducted from your refund. Other shipping methods (ELTA, Speedex, etc.) are not covered. If you need a second exchange for the same order, shipping costs are paid by the customer.

🌍 ORDERS SHIPPED OUTSIDE GREECE

💰 REFUNDS ONLY
Exchanges are not available for international orders. If you'd like a different size or product, simply return your item for a refund and place a new order.

  • 14 days from delivery
  • Return shipping cost paid by the customer
  • Original shipping charges are non-refundable
  • Refund to the original payment method within 5-7 business days after we receive your return

📦 HOW TO SEND YOUR RETURN
Send your parcel with any tracked postal or courier service, at your own cost.

🛃 Returning from outside the EU (e.g. Australia, UK, Switzerland)? Please mark the customs declaration as "Returned goods" and include a copy of your receipt, so the parcel is not charged import duties.

FOR ALL ORDERS

✅ RETURN & EXCHANGE CONDITIONS
To be accepted, the product must be:

  • In its original condition, without damage or signs of use
  • In its original packaging
  • With all original tags attached
  • With the hygiene seal intact (for swimwear)
  • Clean, unworn, unwashed and free of perfume or other scents

Products that do not meet these conditions will not be accepted and will be returned to the customer at their own expense.

🛒 SALE ITEMS
Sale items can be returned normally, just like items from the new collection.

📅 PROCESSING TIMELINE
Once we receive your return:

  • Exchange (Greece): new product shipped within 2 business days
  • Refund: credited within 5-7 business days

📞 HOW TO START A RETURN
Please complete our Returns & Exchanges Form before sending back any product. Need help? +30 2130340131 · info@zebrasandlibras.com

Products should be shipped to:
Zebras & Libras Swimwear, Kazantzaki 64, Gerakas, Athens 15344, Greece · Tel. +30 2130340131